In the Distribution step switch the survey status to Ready to use and choose Distribute by e-mail.
Create a simple campaign thanking the buyer for the purchase and put the survey link into a button.
In the survey automations set the Add tag action after the form is completed, so the buyer lands in the right group.
Send the campaign within two weeks of handing over the property.
How to evaluate the buyers' answers
Net Promoter Score (NPS) is a measure of willingness to recommend based on the 0 to 10 scale question.
Open Analysis of answers in the survey. For each question you see how many people answered and how many skipped it.
Use the advanced filter to select answers by question or by contact data, for example by agent.
Use the Expand button to show the evaluation of individual questions and add a chart and a comment.
Calculate NPS from the recommendation question: the share of answers 9 and 10 minus the share of answers 0 to 6.
Download the results as a PDF in the Final report or e-mail them to colleagues from there.
How to turn the buyers' answers into testimonials and referrals
A testimonial is a statement from a satisfied client that you may publish with their consent. A buyer who has just received the keys is the most willing to give one, and the survey shows you whom to ask.
Thank the promoters (9 and 10) within two days and ask them for a short review. Start from the words they chose themselves in the question about describing the cooperation, and always ask for consent before publishing.
Tag the buyers who came on a friend's recommendation. The share of recommendations among lead sources shows how well your testimonials work.
Based on the last question, use the survey automations to place the buyer in a newsletter group with the topics they picked. Those who bought often sell or buy again in a few years.
Call the detractors (0 to 6) before they write a review and ask what should have gone differently.
Frequently asked questions
Within two weeks of handing over the property or registering the title. The buyer still remembers the whole process and is willing to answer. Later the responses thin out and the ratings get vaguer.
Seven questions: two open-ended, two multiple choice, one rating scale with four items, a 0 to 10 recommendation question and a choice of topics for further information. It takes a few minutes to complete.
Yes, the template is a starting point. In Quanda you can rewrite the texts and answer options or add a question about a specific branch. Question types are described in the help article Building a survey, question types.
With a link to the survey that you send or embed anywhere, or with an e-mail campaign straight from Quanda. The help article Distribution explains both.
It depends on how you distribute it. Through a public link the respondent answers anonymously. When you send the survey with an e-mail campaign from Quanda, the answers are stored with the buyer's contact and you know who said what.
Yes, if you send the survey with a campaign from Quanda and the contact records who handled the deal, for example with an agent tag. In the analysis of answers you then filter the ratings by contact data.
It asks how likely the buyer is to recommend working with you. Net Promoter Score (NPS) is the share of answers 9 and 10 minus the share of answers 0 to 6, answers 7 and 8 are left out. The procedure is described above in the section How to evaluate the buyers' answers.
You get consent to further e-mails and learn which topics interest the buyer. Based on the answers you place them in Quanda into the right groups for a newsletter with listings, price maps or tips.
Yes, just replace purchase with rental in the questions. The structure of rating the agent, legal service and speed stays the same.
Yes, the Property sale satisfaction survey template is meant for the other side of the deal and rates the speed and course of the sale.
A property sale satisfaction survey is a short questionnaire that a real estate agency or agent sends to the seller after closing the deal. The ready-made template of seven questions measures how the seller perceives the agent's work, the legal service and the speed of the sale. You compare the ratings with the achieved price and the length of the sale and turn satisfied sellers into further listings in the area.
There is a fundamental difference between an agent who keeps in regular touch with their database and one who only communicates when they have something to offe...
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