Online surveys

An online survey is a set of questions the respondent fills in a browser on a computer or phone. The answers are stored straight in the application, where you evaluate them in charts and filters. In Quanda you build a survey from 22 question types, send it by e-mail or link and tie automation to the answers.

Surveys are a separately priced module for e-mail campaigns from €23 per month with yearly billing in the Standard plan. Together with e-mail campaigns the package starts at €24 per month. The Professional and Enterprise plans add advanced question types, branching and automation. Current prices are in the price list.

Yes. The Quanda trial is free for 14 days, with no card and no commitment. You send and evaluate a survey from the template library just like in a paid account.

Quanda offers 22 question types: text and numbers, one or more answers, a dropdown menu, satisfaction and consent scales, a percentage scale, star and smiley ratings, NPS, tables, create contact and file upload. The attitude scale, tables, create contact and multiple file upload are in the Professional and Enterprise plans. Details are in the help article Building a survey, question types.

Quanda limits neither the number of surveys nor the number of responses. You can create as many surveys as you need and send them to all your contacts.

Yes. You split the questions into pages and for each answer set which page the respondent continues to. An unhappy customer gets a follow-up question, a happy one skips it. Branching is in the Professional and Enterprise plans.

By an e-mail campaign or e-mail series straight from Quanda, by a link placed on a website, in chat or in a regular e-mail, or by a QR code. A campaign from Quanda identifies the respondent, a link shared outside Quanda stays anonymous. The steps are in the help article Survey distribution.

According to our internal analysis of surveys run by Quanda users, active and current customers respond at 50 to 70 percent, less active customers at 30 to 40 percent and potential customers at 10 to 35 percent. For an employee survey a good target is at least 70 percent of the people asked.

When the survey link goes out by a campaign or series from Quanda, the Completed surveys overview shows the respondent next to every submission. The answers are not stored on the contact, but based on the answers you can add a tag to the contact and keep working with it in segmentation and automation.

A survey shared by a link outside Quanda campaigns is anonymous: Quanda does not know the respondent and does not collect or store respondents' IP addresses. For surveys sent by a campaign only you see the respondent, in your own account. Data is stored in the EU and processing follows Quanda's privacy policy.

Every question has a chart and the distribution of answers; you filter results by answers, contacts or companies. The final report summarises the whole survey on one page. You export the answers to XLSX or CSV, also just for the filtered respondents. See the help article Analysis of answers.

Three types: a reminder to a respondent who opened the survey and did not submit it, an action after the survey is submitted (thank-you, gift, notification for you, tag) and an action based on a specific answer, for example a review request to a satisfied customer. Survey automation is in the Professional and Enterprise plans and works for respondents Quanda knows from a campaign. The setup is in the help article Automation in a survey.

A survey in Quanda is connected to e-mail campaigns and contacts: you send it with an e-mail campaign, you know who answered, and you send a reminder to those who did not. Based on the answers you add a tag to the contact or start an automation. You adjust the look of the survey in the design editor and our support team helps you with the setup.