On 31 October 2022 Quanda gained five updates: faster email campaign statistics, link personalisation, safer bulk deletion of contacts with unsubscribed contacts no longer counting towards the plan limit, the new Manager and Seller user roles and a tolerance when you exceed the contact limit. For each update you will learn what it brings, where to find it in Quanda and when it comes in handy.

Key takeaways

  1. You see the statistics of a simple campaign within 5 minutes of sending, then they refresh every 5 minutes.
  2. The Link with a merge tag or Merge tag as a link type sends each recipient to a different address from their contact.
  3. You can only bulk delete blacklisted contacts and contacts with no recorded link in Quanda.
  4. Unsubscribed contacts do not count towards the contact limit of your plan.
  5. There are four roles: Admin, Manager, Project manager and Seller. A Seller sees only their own contacts.
  6. Exceeding the limit by up to 100 contacts does not stop your work, Quanda only shows an orange bar.

In brief: what is new, since when, who it concerns and where to find it

  • What is new: faster statistics, link personalisation, safer bulk deletion of contacts, unsubscribed contacts outside the plan limit, the Manager and Seller roles and a contact limit tolerance.
  • Since when: since 31 October 2022 in all plans.
  • Who it concerns: anyone who sends emails with links to recipients' personal pages, has several colleagues with different permissions in the account or keeps an eye on the number of contacts in the plan.
  • Where to find it: link personalisation in the email editor in the Link section, roles in … / Settings / Users, contact deletion in Contacts, the limit status in the bar at the top of the app.

We do not like waiting for things.

Jan Spáčil, CEO QuandaJan SpáčilCEO Quanda

What has changed since this article was published: All five updates still apply in October 2026. Statistics still update every 5 minutes, the tolerance is 100 contacts above the plan limit and the orange and red bars work the same way. Two more link types with personalisation have been added, for an email address and for a phone call. The exact permissions of each role are described in the guide User roles, and working with custom fields in the guide What are custom fields for?.

1. Faster statistics of a sent campaign

Email campaign statistics are an overview of how many recipients the email reached, who opened it and what they clicked. Quanda builds them from the responses of mail servers, of which there can be more than 500,000 in the queue. We have sped up their processing, so you see the statistics of a simple campaign within 5 minutes of sending, and they then update every 5 minutes.

The speed-up is most visible in the statistics of a simple campaign and on the recipients page. Quanda delivers the vast majority of a campaign's emails to inboxes within roughly 5 to 15 minutes, so you have the first results almost straight away.

Tip: What each value means, such as the difference between an open and a unique open, is explained in the guide What the terms in statistics mean. Since 2021 Quanda has also filtered out more than 80% of automatic opens caused by Apple Mail privacy protection.

Link personalisation is a link setting in which Quanda inserts a value from each recipient's contact into the address. Everyone clicks through to their own page, such as their customer account, their contract in cloud storage or the phone number of their assigned salesperson. You set it in the email editor for a text link, a button or an image, in the Link section under the link type.

Link types in the Quanda email editor (as of October 2026)
Link type What you enter Example use
Link one fixed address the same page for everyone
Link with a merge tag a fixed part of the address and a custom field a customer account by client number
Merge tag as a link only a custom field holding the whole address a shared document for each person
Merge tag as an email a custom field holding an email address writing to the assigned specialist
Merge tag as a call a custom field holding a phone number calling the assigned salesperson

Tip: Contacts have six custom fields, which you name under … / Settings / Custom fields and fill in manually, through an import or through a form. How to work with them is described in the guide What are custom fields for?, and personalising the email text in the guide Personalization in campaigns.

3. Safer bulk deletion of contacts

Bulk deletion of contacts is restricted in Quanda to protect the sending reputation shared by all customers. You can only delete blacklisted contacts and contacts with no recorded link in Quanda. Unsubscribed contacts stay, but they do not count towards the contact limit of your plan.

Which contacts can be bulk deleted in Quanda according to the guide
Contact Can be bulk deleted Why
Blacklisted yes any blacklisted contact
No link yes nothing was sent to it, it did not go through a form or a survey
Any recorded link in Quanda no protects the sending reputation of all customers
Unsubscribed no does not count towards the plan limit and makes sure nothing is sent to it

Tip: Do not delete unsubscribed contacts. Thanks to them Quanda recognises that nothing may be sent to that address, even if it appears in a later import. Why the restriction exists is explained in the guide Why can't I delete all the selected contacts?.

4. New Manager and Seller user roles

A user role determines what a colleague sees in Quanda and what they are allowed to do. There are four roles: Admin, Manager, Project manager and Seller. The new Manager role can do everything an Admin can except manage users, and the former Consultant is now called Seller and sees only their own contacts. You set the role under … / Settings / Users.

User roles in Quanda and their permissions according to the guide
Role Contacts and companies Projects Deleting and exporting Managing users
Admin all all yes yes, at most 2 per account
Manager all all yes no
Project manager all their own and those where they are a collaborator export yes no
Seller only those where they are the owner only those where they are a collaborator no no

The Manager role suits colleagues who need an overview of everything right after being added to Quanda, without being added as a collaborator to every campaign, survey and form. A Seller sees their own contacts everywhere contacts are handled, including recipient lists in statistics.

Tip: For the Seller role to make sense, assign an owner to your contacts. The owner can also become the sender of a campaign thanks to automatic sender selection. The steps are described in the guide Contact owner.

5. Tolerance when you exceed the contact limit

The contact limit tolerance is a reserve that keeps Quanda working even if the number of contacts in your account slightly exceeds the plan limit. If you exceed the limit by no more than 100 contacts, for example from a form or an import, everything works and Quanda only shows an orange bar. If you exceed it further, sending stops and a red bar appears.

What happens when you exceed the contact limit of your plan
Status What you see What works
Within the plan limit nothing everything
Up to 100 contacts over the limit an orange bar with support contact details everything
More than 100 contacts over the limit a red bar with next steps nothing is sent, forms are hidden, you cannot add new contacts

The change applies to work in the app and to contact imports through the API. API responses are described in the API documentation.

Tip: As soon as the orange bar appears, get in touch with support and we will adjust your plan or the number of contacts together. Unsubscribed contacts do not count towards the limit, so deleting them will not free up any space.

What to try in Quanda right now

Five steps that take a few minutes:

  • Name a custom field for a personal link, such as Contract number, under … / Settings / Custom fields.
  • Set the link type of a button in your email to Link with a merge tag and send yourself a test email.
  • Go through your colleagues' roles under … / Settings / Users and give salespeople the Seller role.
  • Add an owner to your contacts so that salespeople see exactly their own contacts.
  • Check how many contacts you have in your account compared with the plan limit.

If you have any questions about these updates, let us know at support@onquanda.com or call us on +420 605 163 892. Support is included in all plans. We will also help you set up roles or personalised links in a free consultation. More recent updates are summarised in the article Quanda in 2025: surveys, forms, API and CRM integrations.

Take care!

Honza from Quanda