The Quanda help center is a collection of guides on how to use the Quanda app: contacts, email campaigns, account settings, forms and online surveys. It used to live in a separate Zendesk system, now it is right on the Quanda website at quanda.com/help. It contains 84 guides in 5 categories, a search that covers the whole website and, at the end of every page, a form for submitting a support request. In this article you will find how the help center is organised, what has changed, how to search it and how to get in touch with support fastest.
Key takeaways
- The help center is at quanda.com/help, and the question mark in the top right corner of the app opens it too.
- The guides are divided into 5 categories: Contacts, E-mail campaigns, Settings, Forms and Online surveys.
- The search shows results from two characters and covers the help center, the blog, the API documentation and other pages of the website.
- The form does not take attachments, send a screenshot by e-mail to support@onquanda.com.
- We reply on working days, usually within a few hours, and we answer the phone Monday to Friday from 9:00 to 17:00.
In short: what the help center is, how it is organised, where to search and how to write to support
- What it is: step by step guides to the Quanda app, some of them with a video.
- How it is organised: categories, sections within them and individual articles within the sections.
- Where to search: the search box on the help center home page, the magnifier in the website header and the search results page.
- How to write to support: the form at the end of the page, the e-mail support@onquanda.com or the phone +420 605 163 892.
What has changed since the article was published: The original 2021 article described the help center in Zendesk. In October 2026 we rewrote it because we moved the whole help center to the Quanda website. It now describes the new structure, the site-wide search and the support request forms.
Where to find the help center
The Quanda help center is at quanda.com/help. You can open it in three ways:
- From the app: in Quanda, click the question mark in the top right corner. The help center opens in a new window, so you can read a guide and keep working at the same time.
- From the website menu: in the main menu choose Support and Help center.
- From the website footer: the Help center link is in the Support column.
What changed after the move from Zendesk
The guides stayed, what changed is where they are and how you work with them. The help center is now part of the Quanda website, just like the blog, webinars and online courses.
| Area | New on the Quanda website |
|---|---|
| Address | quanda.com/help instead of a separate help site in Zendesk |
| Search | in the help center and across the whole website, with filters by content type |
| Support request | a form at the end of every article, category and the home page |
| Languages | English, Czech, Slovak and Polish with a switcher on every article |
| Guide updates | directly on the website, every article shows the date of its last update |
How the help center is organised
The help center has three levels: categories, sections and articles. Categories match the main parts of the app, sections within them group related guides.
| Category | What you will find there | Number of guides |
|---|---|---|
| Contacts | import, export, contact list, segmentation and contact management | 13 |
| E-mail campaigns | simple campaign, series, birthdays and name days, A/B testing, logic campaign, recipients and statistics | 40 |
| Settings | users, custom fields, domains and DNS, API keys, plan and two-factor authentication | 13 |
| Forms | building and setting up forms that collect contacts | 10 |
| Online surveys | surveys, collecting feedback and evaluating the answers | 8 |
A category page shows how many articles and sections it has. On the left is the list of sections, and a click on a section takes you straight to its guides.
Every article has breadcrumbs with the category and section at the top, so you know where you are and can go one level up with a single click. On the right is the Articles in this section list with other guides on the same topic. At the end of the article is the date of the last update. Some guides also include a video.
How to search the help center
The help center search covers the whole Quanda website, not just the guides. It works like this:
- On the help center home page, click into the Search the help center and the whole site box.
- Type at least two characters, for example import, DKIM or series. Results appear as you type.
- Above the results there are filters with the number of items found: All, Help, Blog, API documentation and Page. On the help center home page the Help filter is preselected.
- Move through the results with the arrow keys and open the selected one with Enter.
| Filter | What you will find in the results |
|---|---|
| All | results from the whole website |
| Help | guides to the app |
| Blog | articles about email marketing, surveys and forms |
| API documentation | the API description for developers |
| Page | other pages of the website, for example webinars, online courses and the questionnaire library |
On other pages of the website you open the search with the magnifier in the header. The Show all results link takes you to a separate page with all search results.
Tip: Search with the words you see in the app, for example Bulk contact import or SPAM test. If you find nothing, try a shorter word, such as just import.
How to submit a support request
You submit a support request with the Submit a support request form. You will find it at the end of the help center home page, every category and every article under the heading Did not find your answer?.
The form has these fields:
- Full name
- Company (optional)
- E-mail we will reply to
- Subject, for example Contact import stopped halfway through
- Request description
Then tick the consent to the processing of personal data and click Send request. The form confirms that the request is with our support team. We will reply by e-mail, on working days usually within a few hours. A real person from support will get back to you, not an autoresponder.
How to describe a request so that we can help the first time:
- Write what you did, what happened and what you expected.
- Give the name of the campaign, list, form or survey your question is about.
- For an error, write the exact wording of the message from the app.
- You cannot send a screenshot through the form. If you need to attach one, write an e-mail to support@onquanda.com, it lands in the same place as the form.
Other ways to contact support
| Channel | When it fits | Contact |
|---|---|---|
| Help center form | a question that needs a description and a written answer | at the end of every help center page |
| when you want to attach a screenshot or a file | support@onquanda.com | |
| Phone | a quick two-minute question | +420 605 163 892, Monday to Friday 9:00 to 17:00 |
| Free consultation | setting up your account, a campaign or an automation with our specialist | book a consultation |
Support is included in all plans, including the trial, with no extra charge. We pick up the phone ourselves, no ticket queues. If you do not know where to start, book a free consultation and we will go through it together.
The help center in other languages
The help center is available in four languages:
| Language | Address |
|---|---|
| English | quanda.com/help |
| Czech | quanda.cz/napoveda |
| Slovak | quanda.sk/pomoc |
| Polish | quanda.pl/pomoc |
The language switcher in the website header takes you straight to the same guide in another language.
How to find an answer in the help center: 5 steps
You will find an answer in the help center fastest in five steps:
- Open the help center: Open the help center at quanda.com/help, from the website menu under Support and Help center, or in the app by clicking the question mark in the top right corner.
- Type what you are looking for: Type at least two characters into the search box, for example import or DKIM. Results appear as you type.
- Narrow the results with a filter: Use the filter above the results to show only help center guides, blog articles, the API documentation or other pages of the website.
- Browse a category: If you do not know how to phrase your question, open a category, for example Contacts, and browse its sections with guides.
- Write to support: If you do not find the answer, fill in the Submit a support request form at the end of the page, write to support@onquanda.com or call +420 605 163 892.
Quanda help center: summary
The Quanda help center is now where the rest of the website is: at quanda.com/help. Search is the fastest way to find an answer, and if you do not find it, write to us with the form at the end of the page. How to use Quanda from the start is shown in the free online course Email Marketing Basics with Quanda.
